This Personal Protection Data Policy outlines how JOYEUX MUSIC INTERNATIONAL - WELLS MUSIC HOLDINGS PTE LTD (hereinafter referred to as "the Company," "we," or "us") collects, processes, stores, and protects personal data in compliance with applicable privacy laws and regulations of the Personal Date Protection Commission of Singapore.
As a classical music events company, we are committed to respecting your privacy and safeguarding your personal information. This policy explains the types of personal data we may collect, the purposes for which we use it, how we store and secure it, and your rights regarding your data.
1. Data We Collect We may collect the following types of personal data when you engage with us or our events:
Payment Information: Credit/debit card details and billing information (through secure, third-party payment processors e.g Paypal).
Demographic Information: Age, gender, preferences related to event attendance (e.g., seat choice, program interest).
Marketing Data: Communications preferences, feedback from surveys or polls, social media interactions.
Health and Safety Information: Special requirements (e.g., accessibility needs, dietary restrictions), if applicable to event participation.
Employment Information: If you apply for employment or freelance work, we may collect information such as CVs, references, and work samples.
2. How We Use Your Data We process your personal data for the following purposes:
Event Management: To process ticket sales, handle event registrations, and manage attendance at events.
Customer Service: To respond to inquiries, provide event-related updates, and resolve any issues related to event participation.
Marketing and Communication: To send you promotional materials, newsletters, and updates about upcoming events and performances. You can opt out at any time.
Transaction Processing: To process payments for tickets, donations, or other services related to our events.
Legal and Compliance Purposes: To meet legal obligations, such as tax or safety regulations, or to protect the rights, property, and safety of our clients and employees.
Audience Analysis and Event Planning: To understand audience preferences and improve the experience of future events.
3. Legal Basis for Processing We process your personal data based on the following legal grounds:
Contractual Necessity: Processing is required for the performance of a contract (e.g., ticket purchase).
Legitimate Interests: To manage events and improve our services, where your interests and rights do not override those legitimate interests.
Consent: When you opt in to receive marketing communications or share personal data voluntarily.
Legal Obligation: To comply with laws and regulations that apply to our operations.
4. How We Store Your Data Your personal data is stored securely and is only accessible to authorized personnel who need it to fulfill their duties. We employ a range of security measures, including encryption, firewalls, and regular data backups, to protect your information.
Retention Period: Personal data will be retained for no longer than necessary to fulfill the purposes outlined in this policy or to comply with legal or regulatory obligations.
Third-Party Processors: We may engage third-party service providers to assist with payment processing, event ticketing, or marketing services. These partners are required to protect your data and comply with applicable data protection laws.
5. Your Rights Regarding Personal Data Under applicable data protection laws, you have the following rights:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: If your personal data is inaccurate or incomplete, you have the right to have it corrected.
Right to Erasure: You can request that we delete your personal data, subject to legal or contractual obligations.
Right to Restriction of Processing: You can ask us to limit how we use your personal data, in certain circumstances.
Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You can object to the processing of your personal data for marketing purposes or where we are relying on legitimate interests as the legal basis.
Right to Withdraw Consent: If we are relying on consent to process your data (e.g., for marketing), you may withdraw it at any time by contacting us.
6. How We Protect Your Data We take reasonable technical and organizational measures to protect your personal data, including:
Encryption of payment and sensitive personal data.
Access Control to ensure only authorized personnel can access your data.
Regular Security Audits to identify and fix vulnerabilities.
Data Minimization: We only collect and retain the minimum amount of personal data necessary for our operations.
7. Data Sharing We do not sell, rent, or trade your personal data to third parties. However, we may share personal data with trusted third parties under the following circumstances:
Event Partners: We may share data with co-organizers or partners involved in hosting events (e.g., venues, catering services) where necessary for event coordination.
Service Providers: We may share data with third-party service providers that help us with ticketing, payment processing, marketing, and other event-related services.
Legal Requirements: We may disclose your personal data if required by law, such as to comply with a subpoena or other legal processes.
8. Cookies and Tracking Technologies We use cookies and similar tracking technologies on our website to enhance your experience, analyze usage patterns, and serve relevant ads. You can control cookies through your browser settings.
Essential Cookies: Necessary for the functionality of our website (e.g., to complete purchases).
Performance Cookies: Help us analyze how visitors use our website.
Targeting Cookies: Used for delivering personalized advertising.
By using our website, you consent to our use of cookies as described in our Cookie Policy. 9. International Transfers If we transfer your personal data outside of your country of residence, we will ensure that appropriate safeguards are in place to protect your data, such as through the use of standard contractual clauses or other legal mechanisms under applicable data protection laws. 10. Contact Us If you have any questions, concerns, or requests related to this Personal Protection Data Policy or your personal data, please contact us at the address and contact details specified on this website. Alternatively, you may contact the relevant data protection authority in your jurisdiction if you believe your data rights have been violated. 11. Conclusion We take your privacy seriously and are committed to ensuring that your personal data is handled responsibly. By participating in our events or interacting with us, you agree to the terms outlined in this policy. We encourage you to review this policy regularly to stay informed about how we protect your information.